I recently had Verizon Fios TV (and internet) installed at my house. Overall, I was extremely impressed with the level of service in notifying me about the install and the technician that was sent to do the job. However, I am having a problem, and it turns out I am not the only one.
I have new Sharp 32" LCD 720p tv connected via HDMI cables to the QIP-7100 Motorola HD set-top box. After watching the tv for about 30 seconds, it will turn to a green screen, yet the audio works fine. I need to powercycle both the box and the tv in order to get picture again, yet it will just happend again immediately. I have switched out the cables, inputs, etc and nothing works. The box does work if I use the 5 component cables, however that is not an ideal solution for anyone that is trying not to have a million ugly wires running up the wall.
So far, I have found on other blogs, that this is a known issue with the Verizon box, and that it has gone unresolved for almost a year. That is unacceptable, I hope my decision to move to Verizon because of Comcast's idiotic technicians and support was not a bad decision.
I did read on another blog that a patch is on the way, so let's see if it actually happens.
8 comments:
I had FIOS installed today 12 MAR 2009 in FL. I have the same green screen issue with a Toshiba 42" LCD. I asked the tech to swap our the box and HDMI cable which he did. That did not solve the problem. I have read something about initially configuring a menu but have not been able to get to said menu on my Motorola FIOS HD box.
I had the tech swap out the box and the hdmi cable as well, with no luck. I did read that you are able to force your box into 720p mode which eliminates the issue, but then you will get black bars on the left and right side of all of your standard definition channels, which is not an option for me.
I am not sure on this particular Motorola box, but I know with the comcast one, if you powered it off while holding the menu key (on the box not the remote), it would take you to a special setup menu.
Well, it is now the end of March and still no update from Verizon.
I only have this issue when I go through my receiver. When I run my cable direct to my TV, the issue goes away.
Thanks for the updates. I recently moved and had the firmware updated on my units, and still no luck. The tech told me that they know of the problem and to not hold my breath on them fixing it.
Question, if the 6200 is working for you, do you also have a home media-dvr? I was wondering if the 6200 is compatible with that, as I watch dvr'd programs remotely from my 7100
On an Olevia set that was working perfectly for over a year, I now have the problem too. The STB turns on, generates audio, and responds to channel changes via the remote...just as it's supposed to do.
As soon as I turn on the TV (connected via HDMI cable), I get "no signal" and a "du1" error message on the STB display. As I pointed out, this is a new issue. I hooked a DVD player to the TV using the same HDMI cable and it works just fine.
Verizon tech told me I should get RGB component cables to connect to the set instead of using HDMI. Not happy about this non-solution!
Power Cycled the set top box. Worked so far (30 min.)
Well it's now 2012, Verizon you suck with this issue. My box does this and locks up completely, no sound or anything.
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