The Samsung Galaxy S20+ is defective and Samsung's support sucks. I just received my pre-order of the Samsung S20+ (Galaxy S20 Plus) direct from Samsung, and it is defective. It looks like a software bug, but I actually think this is a hardware issue. Specifically, it has a second black dot on the screen that looks exactly like the top hole punch. See below pictures for the extra black dot on the samsung s20+ phone.
I went through all of the steps to set it up, tried changing themes and wallpapers, but nothing fixed the problem, the black dot hole punch appears on every screen on the right. It is almost as if there actually is no display pixels there.
I tried factory resetting the Galaxy S20+ to get rid of the second hole punch, but that did not work. I also rebooted into safemode on the S20 Plus, and that did not work either. The black dot is there to stay on the screen of the S20+.
Now here is the worst part. I called Samsung's support line, and after a half hour on the call, all they offered is for me to send it back. That means that I don't get the pre-order discounts for returning my old phone, nor do I get the accessory credits. I will also need to check my credit card to make sure they refund everything properly. Samsung support sucks for the Galaxy S20+
Don't buy the Samsung S20+ Galaxy phone directly from samsung.com
SEO search terms:
Samsung Galaxy S20+ extra black dot
S20 Samsung second punch hole
S20+ Second camera hole on side.
