tag:blogger.com,1999:blog-8680042907700082960.post4390930160046800045..comments2024-02-17T00:09:14.836-05:00Comments on Randomly Learned: Dell Customer Care Sucks - Do Not Buy From Dell Outlet!Thoughtshttp://www.blogger.com/profile/14864901736623243784noreply@blogger.comBlogger56125tag:blogger.com,1999:blog-8680042907700082960.post-40511396160348715562020-04-22T13:22:43.250-04:002020-04-22T13:22:43.250-04:00While +1-800-418-6214 is Dell - Returns's best...While +1-800-418-6214 is Dell - Returns's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Dell - Returns customers, is by calling their+1-800-418-6214 toll free number for their Customer Service support. Will Jonshonhttps://www.blogger.com/profile/17048680540998178891noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-86744882611979494302016-12-24T16:12:09.090-05:002016-12-24T16:12:09.090-05:00Yep, I commed with tech support on a new 5556 miss...Yep, I commed with tech support on a new 5556 missing a dll and got passed off to a rag head selling fix it soft ware, none spoke english, been Dell since 98 but this is the last one.Anonymoushttps://www.blogger.com/profile/09937258847126780608noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-17164687745784273342016-03-18T20:32:32.497-04:002016-03-18T20:32:32.497-04:00Oh crap, should have read your experiences before ...Oh crap, should have read your experiences before entering to our little <a href="http://www.2globalnomads.info/2016/03/Dell-Vostro-14-5459-Laptop-Review.html" rel="nofollow">Dell Hell with a Dell Vostro 14 5000 series laptop</a>. Anyway, thanks for sharing your experiences!Päivi and Santeri Kannistohttps://www.blogger.com/profile/01447248463093940382noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-27844834343818571552015-12-17T19:43:25.930-05:002015-12-17T19:43:25.930-05:00I wish I'd seen this post earlier. I've be...I wish I'd seen this post earlier. I've been trying to buy an Alienware Laptop and so far it's been the worst experience buying a computer that I've ever had. I missed a call from them (I assume it was them since no message was left). I didn't receive an email from them until the next day telling me that my order was on hold till I rang them to verify my details. I try ringing back immediately. The phone system tells me to enter the seven digit extension number. I enter it in. The phone system tells me to enter the seven digit extension number. Huh? I just did that. I do it again. The system hangs up on me. What?!<br /><br />I reply back to the email. No response. I try calling another support number and speak to someone else (Indian) - he doesn't seem to care at all that I'm unable to contact the person I've been told to contact. I'm told my order won't be cancelled and to wait for a reply. This doesn't fill me with confidence but I decide that I should try to be patient despite the fact that it's two days later and my order seems to be going nowhere fast.<br /><br />A few hours later I get a phone call back from the guy (Indian) who says that I need to confirm that I'm a real person. I give him my delivery address details and email address. He has an issue with my hotmail address (which is one that I've had for over 15 years and used to purchase all of my computers in the past). Apparently since everyone can sign up for a hotmail account it isn't good enough to verify that I'm a real person. He wants me to send an email from my work address. I dispute this because I am buying this laptop for personal use. Eventually I give up and tell him that I'll do this in the next five minutes. I get an instant "out of office" reply back from the email address. No indication of whether my order has been moved out of the holding pattern it was presently in.<br /><br />I'm really angry by this stage and decide to take things public via social media. They reply almost immediately to my initial tweet and I give them my details. This morning I see their replying confirming that my order is STILL on hold. They tell me to ring customer care to get it resolved (why can't they help me?!). <br /><br />So I pull out my phone and try to ring the original number and extension. I get hung up on by the system again (surprise, surprise). I try the other customer support number I used the afternoon before & get through to another operator (Indian). I tried to maintain my composure while explaining my issues. He told me again that my order was on hold and that I'd need to contact the person who sent me the email. Somehow I refrain from yelling & screaming at this guy because I can tell that he is genuinely trying to help. I reiterate (as calmly as I can muster) that I've tried that and been unable to reach the person via the methods given. I express my frustration at being told repeatedly to contact someone that cannot be reached. I tell them that I don't want to let this slide and then find out a few days later that my order still hasn't progressed because the person handling it has gone on holidays. He is still unable to give me categorical confirmation that my order has been accepted and will progress. I give up.<br /><br />I start blasting Dell on twitter again. They tell me that they are sorry for the inconvenience but that they don't have access to the verification system to be able to move my order forward (something that has become abundantly clear to me by now). I know it's a cliche but talk about the left hand not knowing what the right hand is doing.<br /><br />If I'd gone with one of the local retailers, I'd have a laptop by now instead of being jerked around by "customer support" trying to prove that I'm serious about wanting to give them money. I'll never understand why some companies seem so intent on making it hard for you to give them money.Anonymoushttps://www.blogger.com/profile/06985285169806888126noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-78172630785204297322015-11-11T16:19:28.584-05:002015-11-11T16:19:28.584-05:00Thanks for the post. I had a lousy experience with...Thanks for the post. I had a lousy experience with the outlet today as well. Found a system I liked (Inspiron 17" laptop), tried to apply a coupon (which was advertised as being for **any*** model of 17" Inspiron). Coupon wouldn't apply so I contacted support via chat and was informed that the coupon only worked for certain models of the 17" Inspiron. When I pointed out that the coupon said it was good for any model and requested that it be applied to the system in my cart, the rep kept trying to explain that the discount was only for specific models. We went back and forth for a while and I asked for an escalation. Got called back in 30 minutes by a "manager" who explained that the coupon for "any" model was only for specific models. We went back and forth for a while. I asked for another escalation, thinking I would work my way up the chain to someone who could authorize the purchase. End of the day now, and no call back. I'm not expecting one. Bye, Dell.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-25217585885547122452015-09-09T05:08:38.863-04:002015-09-09T05:08:38.863-04:00I've been shopping today for a laptop and read...I've been shopping today for a laptop and read your post while researching Dell's warranty policy. After hearing about your experience, I've decided to leave my Dell order in my cart, walk away, and shop for an alternative brand. Bad customer service kills companies. Dell has lost another sale today (from me).mark1https://www.blogger.com/profile/06730773244776339353noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-82291619002357061462015-09-07T14:16:37.329-04:002015-09-07T14:16:37.329-04:00I just had an experience with them today. I'v...I just had an experience with them today. I've had several Dell desktops, and one Dell laptop in the past. I will no longer buy Dell products.<br />In the past I was disappointed that they send 'refurbished' parts to replace problems I've had on my equipment. But now, while trying to purchase a new laptop, I got the bait and switch. A Holiday sales deal that would not show up in the cart at the sale price. After contacting them, they would not honor the online price. I kept screenshots of the advertised price. I've opened a complaint on Consumer Affairs.<br /><br />Lost another customer Dell.Anonymoushttps://www.blogger.com/profile/01348415754113478179noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-35514793923774603772015-04-28T14:43:38.554-04:002015-04-28T14:43:38.554-04:00Heartening to read your blog post. It's really...Heartening to read your blog post. It's really disappointing to see that Dell hasn't improved one bit in these years. I am currently facing the same problem pretty much - I received a Latitude e5450 shipped with a keyboard defect that they have been unable to fix for the past 20 days. I am trying to reach senior management in hopes that they become aware of the terrible service but I am losing hope. I spent a sizeable portion of my income as an investment into my laptop as I have a career in technology but am set back by quite a bit now.Maiden_Of_Mythshttps://www.blogger.com/profile/00528759254651327649noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-74509906676321778192015-03-10T12:46:19.456-04:002015-03-10T12:46:19.456-04:00I bought from Dell last month (Feb 2015) expecting...I bought from Dell last month (Feb 2015) expecting a premium service - which is why I didn't go with a cheaper brand. Sadly nearly 4 years after your experience they still have the same processes and call centres in place. There is no consideration for the customer's time or money, and no sense of urgency at all. I ended up venting my frustrations on their twitter feed, which hasn't really helped, see <a href="https://twitter.com/MatthewAIL/status/573949888020504579?lang=en-gb" rel="nofollow">my twitter communication with them here...</a>Anonymoushttps://www.blogger.com/profile/03859191934112316922noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-47296713917306028982015-02-17T02:43:28.700-05:002015-02-17T02:43:28.700-05:00No surprise there. I had a problem with an order o...No surprise there. I had a problem with an order on their site, contacted customer service from India. They couldn't seem to fathom what I was talking about or help. I mentioned I was a consumer advocate webmaster who had dragged Allstate all over the internet and got national coverage, but it was as if I was mentioning baseball scores. Maybe I'll Website them ;')cybervigilantehttps://www.blogger.com/profile/12304404301744056402noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-50867266431977041872014-08-28T13:20:45.880-04:002014-08-28T13:20:45.880-04:00hi
i thought i was the only one with issues but m...hi<br /><br />i thought i was the only one with issues but my lord this is amazing!!!!<br />i has next business day warranty on my dell laptop.<br />they collect instead to fix return with new hard drive so lost everything on my hard drive but haven't fix problem three different so called engineer visit haven't fix it next day truns in weeks and now 7 months my warranty expired have no choice but to go to ombustment.<br /><br />if anyone has similar problem in uk this is the no 0800 023 4567<br /><br />do it for god sake this guys will treat you like idiot the process is slightly long but hope get some result out of it. i dont want to give it up... have you...<br /> their after sale service is crap and cost fortuneAnonymoushttps://www.blogger.com/profile/04153209134747154846noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-30264315826856452852013-07-24T08:48:39.554-04:002013-07-24T08:48:39.554-04:00to be very frank.....its good that you are sharing...to be very frank.....its good that you are sharing your experiences with Dell customer services which was no useful for you......but that doesn't mean that every Dell customer services is wrong.....may be you will be understand...I hope you get a response....<br /><br />if you have any problem related to Dell tech Support, we are available for your support 24 hours.....we provide Online dell technical Support......you can easily contact us with this link: <br /> <a href="http://www.sunrisepcsupport.com/support-for-dell/" rel="nofollow">Online Dell Technical Support</a>Sunrise PC Supporthttps://www.blogger.com/profile/01522596713201958946noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-79837931861173627672013-05-09T16:18:09.922-04:002013-05-09T16:18:09.922-04:00Useful information like this one must be kept and ...Useful information like this one must be kept and maintained. So I will put this one on my twitter list! Thanks for this wonderful post and hoping to see your post soon!<br /><br /><a href="http://www.getpcfix247.com/asus_support.html" rel="nofollow">asus support</a>Anonymoushttps://www.blogger.com/profile/08398640904449824046noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-82535049353854698542012-07-17T10:30:14.901-04:002012-07-17T10:30:14.901-04:00036ngtedvo1
Hi
My friend Andrea bought a top of th...036ngtedvo1<br />Hi<br />My friend Andrea bought a top of the line Dell inspiron at an obscene price (over $1500). When the factory installed virus protection was about to expire, she called Dell customer service and was sold three years worth of System Mechanic which was installed by Dell customer service. Their are two versions of System Mechanic, one does not have virus protection. Dell customer service charged her for the professional version but installed the version without virus protection or did not download the virus protection (This was later verified by a technician at System Mechanic). Several months later, her computor was infected by a virus. She called Dell customer service and was charged several hundred dollars for the technician to remove the virus. The technician was able to get the computor working again but did not check to see if the anti virus was working. Shortly after, the computor was unusable. On 7/16/2012, I called Dell customer service and asked for them to send me the operating system cd which did not come with the computor. They said they had to diagnose the computor first even though I explained to them, it had been done already. Four hours later, after several technicians, two supervisors, (The last one hung up on me when I asked for a refund on system mechanic and the sevice charge). They agreed to send me the operating system (I am not holding my breath). The manor in which my friend has been treated is inexcusable. I strongly urge anyone looking for a computor to buy an H.P. (Hewlett Packard). I have one and the one time I thought something was wrong, I called H.P. customer service and spoke to someone here in the U.S. who made absoloutely sure I was satisfied (There was nothing wrong with the computor). If you buy a Dell. you had better pray nothing goes wrong with it.<br />sincerely,<br />Brian Lorenzshorty5445https://www.blogger.com/profile/04772996050751689002noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-59847600931899418252012-06-19T13:12:48.252-04:002012-06-19T13:12:48.252-04:00While I still think highly of dell products, I now...While I still think highly of dell products, I now think very little of the company. Customer service of Dell is worse than a public bathroom with broken septic tank. Seriously, even though I like their design and price, their reputation suffer so much that I preffer a computer without a logo to the DELL logo.<br />Thanks to the customer service people they have hired, now I hate DELL, I hate them!Cloyloverhttps://www.blogger.com/profile/05007829144126985359noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-59448862365709475132011-12-22T08:53:56.022-05:002011-12-22T08:53:56.022-05:00Dell just lost another loyal business customer wit...Dell just lost another loyal business customer with poor consumer customer service. I had no problems working with Dell for 3 years on the business side, but I have had nothing but trouble with my 2 consumer orders.<br /><br />1st order was delayed by a month. Worst part was that the ETA kept slipping, so every time I thought it would be delivered I got a new email saying it was delayed again.<br /><br />For the 2nd order, I ordered the first of multiple monitors using a Dell eGift card I received. I got an email saying that my order was on hold as my card issuer declined the purchase. Half an hour on the phone with Dell revealed that my gift card, which states "Available funds do not expire", had expired. <br /><br />I then spent 2 hours on the phone with Dell, being bounced around from department to department. <br /><br />One rep asked me to forward my gift card emails then call back in an hour. The email address she gave me bounced.<br /><br />Another rep told me that, despite it clearly saying "Available funds do not expire." on the gift card page, and there being no mention of expiration dates on the email delivering the gift card or the Terms of Service page linked from the gift card page, in another Terms of Service document which he had to email me it says they do.<br /><br />After 2 hours on the phone, as I was about to be bounced back to a department I spoke to 3 times already, I finally ask to speak to a supervisor. This left me on hold for 12 minutes before anyone picked up. I guess they hoped I would just hang up?<br /><br />The supervisor was just as dense as the other reps, saying that it was my fault for trusting what's written on the gift card page, instead of what's written in some hidden T&C document, and that I'm basically screwed. When I refused to accept that, he finally gave me a credit for the value of the gift card. <br /><br />Having to fight for 2.5 hours to resolve what is clearly a confusing mistake on Dell's part is not acceptable.<br /><br />Given the terrible service I received, I can no longer recommend Dell to my friends, family, or co-workers, and my company will be looking at HP for our storage solution and desktop refresh. Poor consumer service just lost Dell a loyal business customer.Alexhttps://www.blogger.com/profile/06132127048986785382noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-83548583338755112782011-12-07T22:40:23.030-05:002011-12-07T22:40:23.030-05:00I actually had great customer service from Dell! I...I actually had great customer service from Dell! I was shopping around for a laptop and the best deal was from Dell. I even downgraded the warranty (from in-home to mail-in 1 yr) to get a cheaper price. I was really reluctant to buy from them because I've always heard about the horrible customer service but was just taking a gamble. <br /><br />After about 5 months of using the laptop I started having problems, blue screens, freezes etc. I ran many diagnostic tests prior so I already had an error codes at hand. I also didnt like speaking on the phone so I went to ONLINE customer support. I think I waited about 8-15 mins and when someone answered my call I told them about my problem. One of the first things they asked was for a contact number in case there was an interruption. The wait time between each IM response took at least 2-3 mins and I was biased thinking the support sucked so I closed the window. I had a hard drive problem and was going to take it out myself and see if putting it back in would work. I was thinking I'll just call support if I couldnt fix it myself since most online chat support can't actually help.<br /><br />But within 5-10 mins they called me on the phone to continue with my problem. I gave them one error code but the tech needed a diagnostic test to fully run to track down other problems. Diagnostic test usually take me about 2+ hours to run so I actually didn't want to do that. After 30 mins of him on the line while I did the test, he said he would call me back and called me back several times every half an hour. At around 2 hours the test didnt finish but other errors turned up and tech was getting me a new hard drive. I am getting an in home one time tech coming next week for a small fee and support has been constantly in contact with me. <br /><br />So all in all, I am extremely satisfied with Dell support. This completely changed my view on their support. Ya they were all Indian sounding but they were extremely patient and helpful. I came online looking for other Dell reviews and its sad hardly anyone else had the good support I had. Maybe the key is online chat!Amyhttps://www.blogger.com/profile/13541869937792406094noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-54489407846604983882011-09-08T19:48:12.179-04:002011-09-08T19:48:12.179-04:00Absolutely lousy customer service, bought a razer ...Absolutely lousy customer service, bought a razer blackwidow keyboard from dell 10 bucks less than other places, but my shipping and billing are different, put down the billing address (correct one, I think). Called customer support, no online option for some retarded reason, then dell wouldn't let me go back through my addresses. Instead they forwarded me through more and more people who "COULD" change my billing address, none of which had a clue, this represented an hour and a half of time, of moronic indians who could barely understand numbers or letters who got frustrated and yelled any time they screwed up. In the end I cancelled the order. Screw Dell, go with companies that actually have customer service.Anonymoushttps://www.blogger.com/profile/10694612234936021544noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-12785474800211107282011-07-19T14:49:19.477-04:002011-07-19T14:49:19.477-04:00same is the case here in India. 17 days of work go...same is the case here in India. 17 days of work gone into wind, no support yet. daily I spend 2 hours calling dell but can not get into a technical support guy. repenting hard.Anonymoushttps://www.blogger.com/profile/16097237573996605156noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-29967020157633018432011-07-09T15:20:51.302-04:002011-07-09T15:20:51.302-04:00I am now experiencing a similar issue. The support...I am now experiencing a similar issue. The support people are IDIOTS. they spent 8 hours yes 8 hours doing online computer take over of my home theater computer. 1 tech service person said nope its software after 2-3 hours. Sent to software he spent 2 hours fiddling with the computer over the internet said nope its not software, and then back to a another person that spent another 2 hours or so doing the same thing. I think they are told to try things 3 times so as to confirm that what they are testing is correct. It was funny hearing the clicking and mouse move back and forth over and over again. T In short they never solved it and dell spent maybe another 4 hours trying to explain that the part that is bad is not covered under there XPS warranty I have. I have all badge numbers and so on. I could go on but I just want to comment that the USA employees are good (used to be great) but the India folks are idiots. They say they are skilled but I know much more than them and I am not a IT guy. so now its been maybe 12 hours and manager says he would call back twice and never has. so its escalated to another person who has copied me and all the badge numbers of this record and said it will be taken care of?Unknownhttps://www.blogger.com/profile/07897704824700305250noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-25277465699217840712011-06-27T13:43:06.959-04:002011-06-27T13:43:06.959-04:00Since when id saying "hey my laptop arrived d...Since when id saying "hey my laptop arrived defective, I need a replacement" considered "support". This is a simple clerical transaction. This is just amazing. Wake up US companies. You are not saving a dime.stevehttps://www.blogger.com/profile/16495847740708936082noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-3435763035727770362011-06-18T01:58:15.301-04:002011-06-18T01:58:15.301-04:00I'm in the middle of something similar. They&#...I'm in the middle of something similar. They've failed to call me back the last two times I've talked to them and set up appointments. The guy just said their system is down! How often does their system go down? Is it a Dell?Sleeveless in Seattlehttps://www.blogger.com/profile/01052473167465194256noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-70689844029613219392011-06-13T06:48:32.975-04:002011-06-13T06:48:32.975-04:00So , i decided to grab a dell Credit card and buy ...So , i decided to grab a dell Credit card and buy another laptop, was given a service request number with my customer number and was told that if i wanted to buy something else, i could contact sales, give them the numbers and the coupon would still be honored (expired on the 28th). However, when i called, no one knows anything....i was transferred 4 times in 45mins and still havent spoke to anyone that can help.<br />http://www.delld620.com/Marcus Wellingtonhttps://www.blogger.com/profile/13948669864171873343noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-87087435054428316952011-06-12T13:42:17.057-04:002011-06-12T13:42:17.057-04:00Good for you Bill - you got the word out!! Dell&#...Good for you Bill - you got the word out!! Dell's customer service group in India is doing this company no favors!!! Ordered my Dell laptop 5/29. Had a bit of a run-around on the i5 processor during my order but I ordered it anyway. (I have the thread of my chat room discussion and it's amusing if you want to read it!) Got an email that the laptop was to arrive 6/8. Didn't come. Called customer service to find out when it would arrive. Got an email saying that the laptop was put on a trailer June 4th in Lebanon, TN and the trailer broke down. I'm thinking in this heat for 4 days in Tennessee - hope the trailer is cooled! After several calls to the folks in India on June 9 and 10 (I admit I yelled back when they yelled at me), they told me the trailer story was not true. Never did find out where the trailer was and if it was cooled so I sent the laptop back, unopened, when it arrived. Waiting for a credit to my card.Carolhttps://www.blogger.com/profile/11058436197047178599noreply@blogger.comtag:blogger.com,1999:blog-8680042907700082960.post-20128697490554906902011-06-07T10:58:32.140-04:002011-06-07T10:58:32.140-04:00I'm with you. My family purchases a new Dell e...I'm with you. My family purchases a new Dell every year - but no more. Simply because of the poor quality of their customer service. I purchased a new laptop. We paid for one, but Dell shipped us two. Being an honest person I tried to return one of them - but I wasn't going to return it without an RMA because I didn't want a bill for the second one showing up a few months later. This seemed like a simple thing to do. But the phone calls and emails between myself and Dell's customer service in India went on and on. I finally contacted a Dell VP, who passed it back to the "executive level" support in India. I've bought a lot of Dell computers, but I'm done with them. I don't want to go through this again -- and I did it all for their benefit!!BrickBalloonhttps://www.blogger.com/profile/08795080739038614363noreply@blogger.com